Problemas de audio en las llamadas del iPhone: Qué hacer cuando no se oyen las llamadas
Experiencing audio issues during calls on your iPhone can be frustrating. Whether you’re unable to hear the other person or they can’t hear you, it can disrupt important conversations. This article will look into the common causes of audio problems and provide practical solutions to help you resolve them quickly.
Common Causes of Call Audio Issues
There are several reasons why you may encounter audio problems during calls on your iPhone. Understanding these causes is the first step toward resolving the issue.
Problemas de hardware
- Speaker Problems: If the speaker is faulty or obstructed, it might not transmit sound properly.
- Microphone Malfunction: A malfunctioning microphone can prevent others from hearing you during calls.
- Headphone Jack Issues: If your iPhone mistakenly detects headphones plugged in, it may not route audio through the speaker.
Software Issues
- App Conflicts: Certain apps may interfere with the phone’s audio settings, leading to call issues.
- iOS Glitches: Temporary software glitches can affect audio output during calls.
- Settings Misconfiguration: Incorrect sound settings or accessibility features may hinder call audio.
Pasos básicos para la resolución de problemas
Before diving into more complex solutions, try these simple troubleshooting steps.
Reinicia tu iPhone
A quick restart can often resolve minor software glitches. To restart your iPhone, hold the power button until the “slide to power off” option appears. Slide to turn off your device, then power it back on after a few seconds.
Check Volume Levels
Ensure that your call volume is turned up. During a call, use the volume buttons on the side of your iPhone to adjust the audio. Also, check the ringer settings to confirm that your iPhone isn’t set to silent mode.
Inspect Audio Sources
If you’re using Bluetooth devices or wired headphones, disconnect them to see if that resolves the issue. Sometimes, the iPhone may be routing audio to an unselected device.
In-Depth Solutions
If basic troubleshooting doesn’t work, look into these more comprehensive solutions.
Buscar actualizaciones de software
Outdated software can lead to various issues, including audio problems. To check for updates, go to Settings > General > Software Update. If an update is available, download and install it.
Restablecer todos los ajustes
Resetting all settings can resolve configuration issues without deleting your data. Go to Settings > General > Reset > Reset All Settings. Note that you will need to re-enter Wi-Fi passwords and customize settings afterward.
Inspect Accessibility Features
Certain accessibility features can inadvertently alter audio settings. Navigate to Settings > Accessibility > Audio/Visual. Ensure that features like “Mono Audio” or “Phone Noise Cancellation” are set according to your preference.
Clear Audio Output
If you suspect that audio output is still being directed to another device, clear the audio output settings. Swipe down from the top right corner to access the Control Center. Ensure that no Bluetooth devices are connected and that your iPhone is set to speaker mode for calls.
Test the Microphone and Speaker
To determine if the hardware is functioning properly, test the microphone and speaker. Open the Voice Memos app and record a short message. Play it back to see if you can hear the audio. Additionally, try using Siri to see if the microphone picks up your voice.
Check for Bluetooth Connections
Sometimes, audio issues arise from inadvertent Bluetooth connections. Go to Settings > Bluetooth and disconnect any paired devices. Afterward, try making a call again to see if the audio issue persists.
Restaura tu iPhone
If all else fails, consider restoring your iPhone to factory settings. Ensure that you back up your data first, as this process will erase all content. To restore, go to Settings > General > Reset > Erase All Content and Settings. After the reset, set up your iPhone as new to see if the audio issues are resolved.
Contactar con el Soporte de Apple
If you’ve tried all the above steps and still can’t resolve the audio issues, it may be time to contact Apple Support. They can provide further assistance, and if necessary, guide you through the process of repairs or replacements.
By methodically addressing potential problems, you can effectively troubleshoot and resolve audio issues during calls on your iPhone.