The fake “Walmart Gift Card” survey scam is a deceptive scheme where users are tricked into participating in fraudulent surveys under the guise of receiving a gift card. This scam often installs malware on your computer or device.
Identifying the Scam
What It Looks Like
Typically, this scam appears as a pop-up or email claiming you’ve won a Walmart gift card. To claim it, you’re asked to complete a survey or provide personal information.
Signs of Infection
If you’ve engaged with such a scam, you may notice unusual system behavior, such as slow performance, unexpected ads, or unauthorized changes to settings.
Removing the Malware
Step 1: Disconnect from the Internet
To prevent further damage or data loss, immediately disconnect your device from the internet. This step stops the malware from communicating with its server or spreading.
Step 2: Boot into Safe Mode
Reboot your computer and enter Safe Mode. This limits the operating system to essential functions, preventing the malware from running.
- Windows: Restart your computer, press
F8(orShift + F8on some systems) before Windows starts, and select Safe Mode. - Mac: Restart your Mac, and hold the
Shiftkey until you see the login window.
Step 3: Run Antivirus Software
Use reputable antivirus software to scan your system. Make sure the software is up-to-date to detect the latest threats. Perform a full system scan and follow the software’s instructions to remove any detected malware.
Step 4: Check for and Remove Unwanted Programs
Manually check for and uninstall any suspicious programs.
- Windows: Go to
Control Panel>Programs>Programs and Features, and look for unfamiliar applications. - Mac: Open
Finder, go toApplications, and drag any suspicious apps to the Trash.
Step 5: Clear Your Browser Cache
Clear your browser cache and cookies to remove any lingering malicious scripts.
- Chrome: Go to
Settings>Privacy and security>Clear browsing data. - Firefox: Go to
Options>Privacy & Security>Cookies and Site Data>Clear Data.
Step 6: Reset Browser Settings
Restore your browser to its default settings to remove any changes made by the malware.
- Chrome: Go to
Settings>Advanced>Reset and clean up>Restore settings to their original defaults. - Firefox: Go to
Help>Troubleshooting Information>Refresh Firefox.
Preventing Future Scams
Keep Software Updated
Regularly update your operating system, antivirus software, and web browsers. Updates often include patches for known vulnerabilities.
Be Cautious with Emails and Pop-ups
Avoid clicking on links or downloading attachments from unknown sources. Verify the legitimacy of any offers or requests for personal information.
Use a Trusted Antivirus Program
Ensure you have a reputable antivirus program installed and running. Enable real-time protection and set it to update regularly.
Enable Firewall Protection
Use a firewall to monitor and control incoming and outgoing network traffic. This adds an extra layer of defense against malicious attacks.
Educate Yourself
Stay informed about common online scams and how to recognize them. Being aware of these tactics can help you avoid falling victim.